Terms and Conditions

1. Overview

These Terms and Conditions apply to the use of Crateskate.com and purchases made through the website. By visiting the website, creating an account, placing an order, using checkout, contacting support, or interacting with store features, you agree to these Terms and Conditions.

If you do not agree with these terms, you should not use the website or place an order through Crateskate.com.

2. Acceptance of Terms

By using Crateskate.com, you confirm that you are legally able to enter into a purchase agreement and that all information you provide during checkout, account registration, or customer support communication is accurate and complete.

CrateSkate may update these Terms and Conditions from time to time. Updates will be posted on this page with a revised “Last Updated” date.

4. Products and Product Information

CrateSkate sells skateboard-related products, which may include complete skateboards, decks, wheels, trucks, bearings, grip tape, protective gear, apparel, and skating accessories.

We aim to provide clear product titles, descriptions, images, pricing, availability, and relevant buying information. Product images are provided to help customers understand the item, but colors, sizing, packaging, or product appearance may vary slightly due to screen settings, supplier updates, product batches, or photography conditions.

Customers should review product details carefully before placing an order.

5. Pricing, Availability, and Errors

Product prices, availability, discounts, shipping charges, and order totals are shown on the website and checkout page. Customers should review the final order total before completing payment.

• Prices may change without prior notice.
• Availability may change due to inventory updates, supplier stock, or order volume.
• CrateSkate may correct pricing, description, inventory, image, or checkout errors when identified.
• If an order cannot be fulfilled due to an error or stock issue, CrateSkate may contact the customer, cancel the order, or issue a refund.
• Promotional offers are valid only while active and available on the website.

6. Customer Accounts

Customers may create an account to view order history, manage saved information, and access account-related features. Customers are responsible for keeping account login details secure.

• You must provide accurate account and checkout information.
• You are responsible for activity under your account.
• You should contact CrateSkate immediately if you believe your account has been accessed without permission.
• CrateSkate may limit, suspend, or close accounts involved in fraud, abuse, suspicious activity, or policy violations.

7. Orders and Order Acceptance

Placing an order on Crateskate.com does not automatically guarantee order acceptance. Orders may be reviewed for payment confirmation, inventory availability, address accuracy, fraud prevention, and fulfillment feasibility.

CrateSkate may cancel or refuse an order if:

• Payment is declined, reversed, incomplete, or flagged for review.
• The product is unavailable or cannot be shipped.
• The customer provides incomplete or inaccurate information.
• The order appears fraudulent, abusive, suspicious, or violates store policies.
• There is a pricing, inventory, product, shipping, or technical error.

8. Payments and Checkout

Customers must complete payment through the checkout methods available on Crateskate.com. Accepted payment methods are listed on the Payment Methods page and may also appear during checkout.

CrateSkate does not intentionally store full credit card or debit card numbers on the website. Payments may be processed by third-party payment providers according to their own terms, security standards, and privacy policies.

Customers are responsible for ensuring that payment details, billing details, and shipping details are accurate before submitting an order.

9. Shipping Terms

CrateSkate currently ships orders within the United States. Standard order processing time is usually 1–3 business days, and estimated delivery time after shipment is usually 3–7 business days.

Shipping costs, if applicable, are shown at checkout before payment is completed. Delivery estimates are not guaranteed delivery dates and may be affected by carrier delays, holidays, weather, address issues, or other circumstances outside CrateSkate’s control.

Full shipping terms are available on our Shipping Policy page.

10. Returns, Refunds, and Exchanges

CrateSkate accepts eligible return requests within 30 days after delivery. Items must generally be unused, uninstalled, unassembled, not skated, and returned with original packaging and proof of purchase where applicable.

Some items may not be returnable if they are used, installed, damaged, altered, missing parts, missing packaging, or clearly marked as final sale, custom, personalized, or non-returnable.

Full return and refund terms are available on our Return and Refund Policy page.

11. Warranty Terms

Warranty coverage, if available, applies according to the terms listed on the Warranty Policy page and any product-specific warranty information shown on the product page.

Warranty coverage may not apply to normal wear and tear, improper use, impact damage, misuse, unauthorized modifications, installation errors, or damage caused by skating conditions.

Full warranty details are available on our Warranty Policy page.

12. Website Use Rules

Customers and visitors agree to use Crateskate.com only for lawful, personal, and legitimate shopping purposes. You agree not to misuse the website, interfere with store operations, or attempt unauthorized access.

• Do not use the website for fraud, abuse, spam, scraping, hacking, or unauthorized activity.
• Do not submit false, misleading, offensive, harmful, or unlawful information.
• Do not attempt to bypass checkout, payment, security, or account systems.
• Do not copy, resell, or misuse website content without permission.
• Do not interfere with website performance, servers, or technical operations.

13. Intellectual Property

The CrateSkate name, website layout, store content, graphics, text, images, logos, designs, and website materials are owned by CrateSkate or used with permission where applicable.

Customers may not copy, reproduce, modify, distribute, or use website content for commercial purposes without written permission from CrateSkate.

14. Third-Party Links and Services

Crateskate.com may contain links to third-party websites, including payment providers, social media platforms, shipping carriers, Google Maps, or business profile pages. These third-party websites operate under their own terms and privacy policies.

CrateSkate is not responsible for the content, policies, security, or practices of third-party websites.

15. Privacy

Customer information is handled according to our Privacy Policy. By using Crateskate.com, creating an account, contacting support, or placing an order, you agree that your information may be processed as described in the Privacy Policy.

Review the full policy here: Privacy Policy.

16. Limitation of Liability

Skateboarding involves risk. Customers are responsible for using products safely, wearing appropriate protective gear, checking product condition before use, and following safe riding practices.

To the maximum extent permitted by applicable law, CrateSkate is not responsible for indirect, incidental, special, consequential, or punitive damages arising from website use, product misuse, unsafe riding, installation mistakes, third-party carrier delays, or circumstances outside our reasonable control.

Nothing in these Terms and Conditions is intended to limit rights that cannot be limited under applicable consumer law.

17. Indemnification

You agree to hold CrateSkate harmless from claims, losses, damages, liabilities, costs, or expenses resulting from your misuse of the website, violation of these terms, inaccurate information, fraudulent activity, or unlawful use of products purchased from CrateSkate.

18. Events Outside Our Control

CrateSkate is not responsible for delays or failure to perform caused by events outside our reasonable control, including carrier delays, severe weather, natural disasters, labor interruptions, supplier disruption, payment provider issues, technical outages, government actions, or other unexpected events.

19. Governing Law

These Terms and Conditions are intended to be governed by applicable laws of the United States and the state connected with CrateSkate’s listed business address, unless another law is required by applicable consumer protection rules.