Shipping Policy

1. Overview

CrateSkate ships skateboard-related products purchased through Crateskate.com. This policy explains order processing, estimated delivery time, shipping charges, tracking, delivery issues, and customer responsibilities.

Customers should review product details, shipping information, return terms, pricing, availability, and checkout details before placing an order.

2. Shipping Area

CrateSkate currently ships orders within the United States. Orders outside the United States may not be accepted unless shipping is clearly available at checkout.

If your shipping address cannot be serviced, the checkout page may prevent the order from being completed or our support team may contact you for correction or cancellation.

3. Order Processing Time

Standard order processing time is 1–3 business days. Business days are Monday through Friday, excluding weekends and public holidays.

• Orders are reviewed after successful payment confirmation.
• Processing time includes order verification, product preparation, packing, and carrier handoff.
• Orders placed on weekends or holidays begin processing on the next business day.
• Large orders, high-demand items, address issues, or payment verification may require additional time.

4. Estimated Delivery Time

After an order has shipped, estimated delivery time is usually 3–7 business days depending on destination, carrier service, item availability, and carrier operations.

Delivery estimates are not guaranteed delivery dates. Weather, carrier delays, address errors, peak seasons, holidays, or unexpected service interruptions may affect delivery time.

5. Shipping Costs

Shipping charges are shown at checkout before the customer completes payment. The final shipping cost may depend on the order value, product size, product weight, delivery address, shipping method, and available carrier options.

• Customers can review shipping charges before placing an order.
• CrateSkate does not intentionally hide shipping charges after checkout.
• If a promotional free shipping offer is available, it will be shown clearly on the website or checkout page.
• Any applicable taxes, shipping charges, or order totals should be reviewed before completing payment.

6. Shipping Carriers

CrateSkate may ship orders through common U.S. delivery carriers or fulfillment partners. Carrier selection may depend on the item, destination, shipping method, and service availability.

Tracking details, when available, will be sent after the order has shipped.

7. Tracking Information

Once your order ships, tracking information may be sent by email or made available through the order tracking page.

Customers can also visit the tracking page: Track Your Order.

8. Address Accuracy

Customers are responsible for entering a complete and accurate shipping address at checkout. This includes the full street address, apartment or unit number where applicable, city, state, ZIP code, phone number, and email address.

• CrateSkate is not responsible for delivery issues caused by incorrect or incomplete addresses entered by the customer.
• If you notice an address mistake, contact us immediately at Info@crateskate.com.
• Address changes are not guaranteed after an order has been processed or shipped.
• If a package is returned due to an incorrect address, additional shipping charges may apply.

9. Shipping Delays

CrateSkate works to ship orders within the stated processing timeframe, but delays may occur. Possible causes include carrier delays, severe weather, holidays, payment review, high order volume, product availability changes, incorrect address details, or operational issues.

If there is a major issue with your order, CrateSkate may contact you using the email or phone number provided during checkout.

10. Damaged Packages

If your package arrives damaged, contact CrateSkate as soon as possible after delivery. Keep the product, packaging, shipping label, and any damaged materials until the issue is reviewed.

Please provide:

• Order number.
• Full name and contact email.
• Clear photos of the item, packaging, shipping label, and visible damage.
• A short explanation of the issue.

After review, CrateSkate may offer return instructions, replacement assistance, refund review, missing part support, or another suitable resolution depending on the situation.

11. Lost, Missing, or Marked Delivered Packages

If tracking shows that a package was delivered but you cannot locate it, please check with household members, neighbors, building management, mailroom staff, and the carrier before contacting support.

If the package still cannot be located, contact CrateSkate with your order number and tracking details. We will review the issue and may ask the carrier or fulfillment partner for additional information.

Resolution for lost or missing packages depends on carrier confirmation, tracking records, delivery evidence, and the specific circumstances of the order.

12. Returns Related to Shipping

If an order is returned to sender because of an incorrect address, refused delivery, failed delivery attempt, or unclaimed package, the customer may be responsible for additional shipping charges or return shipping costs.

For returns, refunds, damaged items, or incorrect items, review the full Return and Refund Policy.