Privacy Policy

1. Overview

CrateSkate operates Crateskate.com as an online skateboard and skate gear store. We respect customer privacy and aim to handle personal information in a transparent and responsible way.

This policy applies to information collected through our website, online store, checkout, customer account pages, contact forms, email communication, order support, and related customer service activities.

2. Information We Collect

We may collect information when you browse the website, create an account, place an order, contact customer support, subscribe to updates, or interact with store features.

3. How We Use Customer Information

CrateSkate uses collected information for legitimate store operations, customer service, and website improvement.

• To process, confirm, ship, and manage customer orders.
• To provide customer support by phone, email, or contact form.
• To send order confirmations, shipping updates, refund updates, and service messages.
• To manage customer accounts, carts, checkout, and order history.
• To review return, refund, warranty, or product support requests.
• To improve website performance, product pages, navigation, and customer experience.
• To help protect the store from fraud, abuse, spam, and unauthorized activity.
• To comply with legal, tax, accounting, payment, and recordkeeping obligations.

4. Orders, Checkout, and WooCommerce Data

CrateSkate uses WordPress and WooCommerce features to operate the online store. When you place an order, the store may collect and store details needed to complete the transaction.

This may include your name, billing address, shipping address, email address, phone number, selected products, order notes, order number, delivery details, payment status, and order history.

Customers may also create an account to view previous orders, manage saved addresses, and access account-related features.

5. Payment Information

Payments are processed through secure third-party payment providers shown at checkout. CrateSkate does not intentionally store full credit card numbers, full debit card numbers, or complete payment authentication details on the website.

Payment processors may collect and process payment-related data according to their own privacy policies, security standards, and legal requirements. Customers should review the payment provider information shown during checkout.

6. Cookies and Tracking Technologies

Crateskate.com may use cookies and similar technologies to support website functionality, shopping cart behavior, login sessions, security, analytics, and customer experience.

You can control or disable cookies through your browser settings. Some store features, such as cart and checkout, may not work correctly if essential cookies are disabled.

7. How We Share Information

CrateSkate does not sell customer personal information for money. We may share necessary information with trusted service providers only when required to operate the store and complete customer requests.

• Payment processors for secure transaction handling.
• Shipping and delivery providers for order fulfillment.
• Website hosting, security, and technical service providers.
• Email or communication services for order and support messages.
• Analytics or advertising tools if enabled on the website.
• Legal, accounting, tax, or compliance service providers when required.

We may also disclose information if required by law, court order, fraud prevention needs, security investigations, or legal compliance obligations.

8. Data Retention

We keep customer information only as long as needed for order management, customer service, legal compliance, tax records, accounting records, security, fraud prevention, dispute handling, and business operations.

Order records may be retained for business, tax, accounting, and legal purposes. Contact form messages and support emails may be retained as needed to resolve customer issues.

9. Customer Privacy Rights

Depending on your location and applicable law, you may have rights related to your personal information.

• Request access to personal information associated with your account or order.
• Request correction of inaccurate contact or account information.
• Request deletion of certain personal information, subject to legal and business recordkeeping requirements.
• Request information about how your personal data is used or shared.
• Opt out of marketing emails where marketing emails are used.
• Control cookies through browser settings or available consent tools.

To submit a privacy request, contact us at Info@crateskate.com.

10. Data Security

CrateSkate uses reasonable administrative, technical, and organizational measures to help protect customer information from unauthorized access, misuse, loss, or disclosure.

No website, payment system, or online transmission method is completely risk-free. Customers should use strong passwords, protect account login details, and contact us immediately if they believe their account or order information has been misused.

11. Children’s Privacy

CrateSkate is not intended to collect personal information directly from children under 13. If a parent or guardian believes a child has submitted personal information to CrateSkate, they should contact us so we can review and take appropriate action.

12. Third-Party Links

Crateskate.com may include links to third-party websites, including payment processors, social media platforms, shipping providers, or external business profiles. These third-party websites operate under their own privacy policies and terms.

13. Updates to This Privacy Policy

CrateSkate may update this Privacy Policy from time to time to reflect website changes, business updates, legal requirements, or customer service improvements. The updated version will be posted on this page with a revised “Last Updated” date.